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The Scrap'n Tote/Scrap'n Easel Guarantee is very simple. If you are not satisfied with your Scrap'n Tote or Scrap'n Easel, for any reason, simply return it within 30 days of receipt in the original packaging and original condition. You will be promptly refunded your cost less original shipping charges. Return shipping charges are not refundable. Damaged, worn, torn, soiled etc. items will not be refunded or covered under the guarantee. If you have any questions or concerns regarding our return policy please e-mail us at: ContainYaCrafts@heinnchapman.com